VOLVER


Privacy Policy

Privacy and Data Protection Policy

BESTINVER ACTIVOS INMOBILIARIOS S.L.U. undertakes to process personal data in accordance with data protection regulations, in particular as set out in Regulation (EU) 2016/679 of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as any other applicable Data Protection legislation in force.

This Privacy Policy applies to all Users, understood to mean visitors to the website, as well as any other person who provides us with personal information through our various channels (hereinafter, the “User” or “Users”).

In this context, “Channels” refers to the various means or services that we make available to you in order to interact with us, whether or not they require registration. These may include mailboxes, and telephone numbers or addresses for information or customer service.

BESTINVER ACTIVOS INMOBILIARIOS S.L.U takes the necessary technical and organisational measures to ensure the security of personal data and to prevent its alteration, loss, unauthorised processing or access, taking into account the state of the art, the nature of the data, and the risks to which it is exposed. You may also verify the presence of the SSL certificate by checking the properties of the website in your browser. A connection is deemed secure when “https://” appears in the browser’s address bar instead of “http://”, together with a padlock symbol. Further information about the SSL certificate may be found in the Legal Notice section.

BESTINVER ACTIVOS INMOBILIARIOS S.L.U. informs Users of the Website that their personal data may only be collected for processing when it is adequate, relevant, and not excessive in relation to the scope and specific, explicit, and legitimate purposes for which it has been obtained. BESTINVER ACTIVOS INMOBILIARIOS S.L.U. declares its commitment to comply at all times with the data protection legislation in force.

The User expressly consents to BESTINVER ACTIVOS INMOBILIARIOS S.L.U. processing the personal data provided by the former for the purposes stated herein, under the terms set out in this Privacy Policy.

 

WHO IS THE DATA CONTROLLER RESPONSIBLE FOR PERSONAL DATA?

Data Controllers:

Registered name: BESTINVER ACTIVOS INMOBILIARIOS, S.L.U.

Tax ID No: B-44559565;

Company registration details: Registered in the Commercial Registry of Madrid: Volume 44,627; Page 100; Sheet M-786009; Entry 1.

Address: C/ Juan de Mena nº 8, planta 3, 28014 Madrid (Spain),

Telephone: 900 102 739

Email: bai@bestinver.es

Activity: management of Listed Real Estate Investment Companies (Sociedades Anónimas Cotizadas de Inversión Inmobiliaria) and acting as an agent in their market placement.

 

WHAT PERSONAL DATA DO WE COLLECT THROUGH THE WEBSITE?

This Privacy Policy governs the processing of personal data carried out by BESTINVER ACTIVOS INMOBILIARIOS S.L.U. in relation to all Users who access or contact BESTINVER ACTIVOS INMOBILIARIOS S.L.U. through the Website or through any means or channels made available by this entity to data subjects.

BESTINVER ACTIVOS INMOBILIARIOS S.L.U. may process personal data relating to the following categories of data subjects:

– Interested Users or potential investors

– Any other User who accesses or transmits information through the Website

We may also receive metadata associated with the documents you provide to us during the provision of the service. Such metadata may include, among other things, the name of the file creator, the date and time of creation, the document format, etc. We recommend reviewing and removing metadata before sharing files with us.

 

PURPOSE AND LEGAL BASIS FOR PROCESSING

The data provided by Users are collected when they visit the Website or as a result of their interaction with us through the following means:

1.- In some cases, personal data are obtained indirectly from the User for purely statistical purposes, in order to analyse how the Website is used by means of cookies, or to provide value-added services such as a map showing the location of our offices (you may consult our Cookies Policy here).

2.– In other cases, personal data are provided directly by the User when contacting us through the channels made available for this purpose.

In cases where personal data are collected through our Channels for specific purposes, the User will be provided, in advance, with clear and unambiguous information regarding: (i) the data controller and its contact details; (ii) the specific purposes of the processing and the legal basis for such processing; (iii) the recipients or categories of recipients, where applicable, as well as the existence or otherwise of international data transfers; (iv) the retention criteria or periods; and (v) the rights of the User in their capacity as a data subject.

The User is solely responsible for the information they provide, as well as for its veracity and lawfulness.

3.- In cases where financial or investment products are contracted on behalf of a minor, the processing of the minor’s personal data will be carried out solely with the explicit consent of their parents or legal guardians, who will manage the accounts on behalf of the minor until the latter reaches legal age.

Once the minor reaches legal age, they will be notified of this change in status and will assume control of their account. From that moment onwards, the processing of their personal data will be based on their own consent, in accordance with the applicable legal provisions.

Likewise, they will be recognised as having the right to manage their own personal data directly, in accordance with the applicable regulations, and will be informed about the processing of their personal data, including the updating of their profile to reflect their status as an adult in our systems.

Until updated contact details for the account holder who has reached legal age are obtained, communications relating to the financial or investment product will continue to be sent to the registered legal guardian. Once such contact details have been received and verified, communications will then be addressed directly to the account holder.

 

BESTINVER ACTIVOS INMOBILIARIOS S.L.U. processes personal data with absolute confidentiality and undertakes to keep such data secret, ensuring they are safeguarded by adopting all necessary measures to prevent any alteration, loss, unauthorised processing, or access, in accordance with the legal obligations applicable to it as the data controller.

 

FOR WHAT PURPOSES AND ON WHAT LEGAL BASIS DO WE PROCESS PERSONAL DATA?

BESTINVER ACTIVOS INMOBILIARIOS S.L.U. collects and processes Users’ personal data for the following purposes:

– Information provided when contacting us

We may collect the personal data you provide when you contact us through the channels available on our Website.

The purpose of processing the data provided is to respond to Users’ requests for information received through any of our Channels, as well as, where applicable, to process suggestions, claims or complaints.

The legal basis for processing is your consent when contacting us.

The data will be retained for as long as necessary to deal with your enquiries, unless you request their erasure or withdraw your consent.

– Browsing data

Such data will be processed in accordance with the Cookies Policy.

– Voice recordings and retention of telephone conversations, for the purpose of providing a record of certain actions by the client.

The legal basis that enables this processing is the compliance with legal obligations.

Likewise, such recordings may be processed for the purpose of providing a record of certain actions and evidencing the quality of the service provided, as well as for training purposes for BESTINVER staff.

In these cases, the processing will be based on the legitimate interest of BESTINVER, and the User may object to the processing of their data for this purpose.

 – Compliance with applicable legal obligations

Including legal obligations of a commercial, tax, accounting or administrative nature.

The legal basis that enables this processing is the compliance with legal obligations.

 

HOW LONG DOES BESTINVER ACTIVOS INMOBILIARIOS RETAIN USERS’ PERSONAL DATA?

As a general rule, personal data will be retained for as long as necessary for the purposes for which they were collected, provided that the User does not exercise their rights of erasure and/or cancellation. Additionally, data will be retained in compliance with statutory retention periods as per the applicable regulations in each case.

 

TO WHOM WILL USERS’ PERSONAL DATA BE DISCLOSED?

The following data disclosures are envisaged:

To service providers, in certain cases hired to perform services on our behalf. In such cases, where required, the corresponding data processing agreements are entered into in accordance with data protection law.

Business partners, independent agents, intermediaries or brokers, financial institutions, counterparties and transaction registries with whom we have a relationship, where such disclosure is required to provide services and products or to comply with contractual obligations and execute our operations (e.g., depositary entities, banks, custodians, securities issuers, paying agents, trading platforms, etc.).

Regulatory bodies, public authorities and administrative bodies, private entities, courts and tribunals, law enforcement authorities, third-party fraud prevention entities and trusted service providers.

We may disclose your personal information: (1) where permitted or required by law or legal process (such as a court order or subpoena); (2) to law enforcement authorities or other public officials in order to comply with a lawful and legitimate request; (3) where we believe it is necessary to prevent physical harm or financial loss; (4) to establish, exercise or defend our legal rights; (5) in connection with the investigation of a suspected or confirmed case of fraud or unlawful activity; or (6) with the User’s express and informed consent.

We reserve the right to transfer to a third party any information we hold about Users in the event of an actual or potential transfer or sale of all or part of our business or assets (including mergers, acquisitions, joint ventures, restructurings, assignments, dissolution or liquidation) or any other corporate or commercial transaction. In such cases, the relevant third parties will be required to guarantee levels of protection comparable to those provided by BESTINVER ACTIVOS INMOBILIARIOS S.L.U. with respect to the information to be shared.

Web analytics service providers: The Website has enabled Adobe Analytics services provided by Adobe Systems Software Ireland Limited. Interaction with users through the use of this tool may involve the international transfer of personal data to Adobe entities located outside the European Economic Area, such as Adobe Inc. (Adobe USA). In such cases, Adobe relies on Standard Contractual Clauses (SCCs) and, where applicable, adequacy decisions, and has entered into SCCs between its relevant entities to cover such transfers.

Social media platform operators: BESTINVER ACTIVOS INMOBILIARIOS S.L.U. uses social media platforms to share its content: Interaction with Users through the use of such profiles or tools involves international data transfers of an analytical and technical nature in relation to the Website and social media profiles, as the data provided by Users via those profiles are processed on the servers of the respective social media platforms.

 

WHAT RIGHTS DO USERS HAVE WHEN THEY PROVIDE US WITH THEIR PERSONAL DATA?

Data subjects may exercise their rights of access, rectification, erasure, portability, and restriction or objection to processing by submitting a request to the Data Controller, either by letter to the BESTINVER ACTIVOS INMOBILIARIOS S.L.U. Data Protection Department (“Data Protection”, C/ Juan de Mena nº 8, planta 3, 28014 Madrid, Spain) or by email to the following address: protecciondedatos@bestinver.es. Furthermore, data subjects can withdraw their consent at any time by writing to the aforementioned address, as well as by making a claim before the supervisory authority (Spanish Data Protection Agency).

 

VALIDITY

Any changes made to this Privacy Policy and to the way we handle information will be reflected in a timely manner. BESTINVER ACTIVOS INMOBILIARIOS S.L.U. may add to, amend, or replace this Policy whenever it deems necessary.

This Privacy Policy is published in Spanish and English. In the event of any discrepancy between the two versions, the Spanish version shall prevail.

Last updated: 11 February 2025